Refund Policy
This Refund Policy explains how refunds, cancellations, subscriptions, and custom software payments are handled for our AI, SaaS, CRM, and software development services.
On this page
1. SaaS Products & Subscriptions
Our cloud software and SaaS products are billed monthly or annually. You may cancel your subscription before the next billing cycle. Payments already made for the active subscription period are generally non-refundable unless required by law or approved after investigation.
2. AI Solutions & CRM Services
Refund requests for AI Call Agents, CRM platforms, automation tools, and related software are reviewed individually. If a verified technical or billing issue prevents service delivery, our team will work to resolve the issue or provide an appropriate refund where applicable.
3. Custom Software & Web Development
Custom development projects are delivered through agreed milestones. Payments for completed milestones are non-refundable because development resources and project time have already been allocated.
4. Duplicate or Incorrect Payments
If you accidentally pay twice or notice an incorrect charge, please contact us immediately. After verification, eligible refunds will be processed to the original payment method whenever possible.
5. Non-Refundable Services
- Completed software development work
- Delivered websites and mobile applications
- Consultation services
- SEO work already performed
- Third-party software licenses
- Domain registration and hosting
6. Refund Processing
Approved refunds are normally processed within 5–10 business days. Processing times may vary depending on your bank or payment provider.
7. Contact Us
Questions regarding refunds or billing can be sent to info@innofeaturelabs.com. Related commercial terms are in our Terms of Service.